Returns & Refunds

Please request a return within 14 days of purchase. UK consumers may also have a statutory right to cancel eligible online purchases within 14 days after receiving the goods, followed by 14 days to return them. Items must be returned safely and in the condition received, subject to the customer’s right to inspect them.

All items can be returned — original paintings, vintage jewellery, antiques, and made-to-order or customised pieces such as prints. The buyer pays the return postage, and the refund is issued once the item has been received.

Original paintings, vintage jewellery and antiques are described and photographed individually. Age-related wear disclosed in a listing is not a fault, but this does not affect legal rights where an item is faulty, damaged in transit or not as described.

Made-to-order and customised items, including prints, are also eligible for return. As these are produced after ordering, please make contact before sending a print back so the return can be arranged. The buyer pays the return postage, and the refund is issued once the item has been received.

Please make contact promptly with photographs of the item and packaging. Statutory rights are not limited by this policy. Do not return an item until return instructions have been provided.

Email morenaartina@gmail.com or use the details on the Contact page. The returns address is not published on this website: it is sent to you privately once the return has been authorised, so please make contact before sending anything back.

Return postage is paid by the buyer and the refund is made on receipt of the item. We suggest using a tracked service and keeping your proof of postage.